1. Has your company had any previous experience with IT sourcing in general?

Yes
No
No comment

2. Has your company had any previous experience with test sourcing specifically?

Yes
No
No comment

2a. If you have had previous experience with test sourcing: To what extent were your expectations/targets fulfilled?

Completely
Mostly
Only partially
Not at all

2b. If you have had previous experience with test sourcing: Who did you use as your main service provider?

System vendor as an all-rounder
Specialist test service provider
Other

3. In your opinion, what are the decisive factors for successful IT/sourcing projects? Multiple answers possible)

Service provider speaks the customer’s native language
Service provider is suitably represented both onsite and offsite
Service provider is a specialist in its area rather than an all-rounder
Invoicing is results-oriented rather than outlay-oriented
The customer has been consulted about the procedures/tools used
Contractual penalties and bonus rules must be clearly established

4. Over the next two years, are your investments in IT/test sourcing likely to:

increase substantially
increase
stagnate
decrease
decrease substantially?