Customer Magazine
Survey Results: Sourcing of IT-Testing
| 1. Has your company had any previous experience with IT sourcing in general? | ||
 |
87% Yes 13% No |
|
| 2. Has your company had any previous experience with test sourcing specifically? | ||
 |
69% Yes 25% No 6% No comment |
|
| 2a) If you have had previous experience with test sourcing: To what extent were your expectations/targets fullfilled? | ||
 |
14% Completely 57% Mostly 29% Only partially 0% Not at all |
|
| 2b) If you have had previous experience with test sourcing: Who did you use as your main service provider? | ||
 |
21% System vendor as an all-rounder 50% Specialist test service provider 29% Other |
|
| 3) In your opinion, what are the decisive factors for sucessful IT/sourcing projects? Multiple answers possible. | ||
 |
||
69% Service provider speaks the customer`s native language 69% Service provider is a specialist in ist area rather than an all-rounder 25% The customer has been consulted about the procedures/tools used 31% Service provider is suitably represented both onsite and offsite 75% Invoicing is results-oriented rather than outlay-oriented 31% Conttractual penelties and bonus rules must be clearly established |
||
| 4) Over the next two years, are your investments in IT/test sourcing likely to: | ||
 |
||
25% Increase substantially 31% Increase 44% Stagnate 0% Decrease 0% Decrease substantially |
||
